Online Sales Policy
SALES POLICY
All online, phone and in store dress orders are FINAL SALE. Due to the nature of our products, like other websites that sell prom and evening dresses, we do not give refunds, take returns, make exchanges or give store credit on any orders.This is the same policy we employ in our stores. All dresses are inspected by our quality control team prior to leaving our store. We are not responsible for the condition of the dress once it leaves our store.
When you place an order online with Chic Boutique, you can be confident that you will receive a new, fresh dress in the size/color that you request.
Please consult the vendor size chart for the dress you are intrested in to determine the size you would like to order. Each dress on our website has a size chart on the dress page. If you have questions regarding what size to order please do not hesitate to contact us at (855) 815-2500 or email us at customerservice@chicboutiqueny.com. A Customer Service stylist will be happy to review your measurements with you to help determine what size you should order. It is your responsibility to order the correct size, color and style.
Orders placed before 11 a.m. EST Monday - Friday will be processed the same business day. Orders placed after 11 a.m. EST Monday - Friday will be processed the following business day. Orders placed after 11 a.m. EST on Friday will be processed the following Monday. Once your order has been processed you will receive another email with your estimated ship date or should your dress not be available for your indicated wear date, a request from us as to how to proceed with your order.
All products are subject to availability but most are available to ship from us within 5-10 business days. Special order dresses are designs that are not in stock but can be ordered from the designer. When your order is processed we will provide an approximate ship date. Once the order is confirmed we are unable to cancel these items, as Special Orders are cut specifically for you!
Please make sure you give us the correct wear date (date you need the dress by) when ordering. This is the date that we base our order on. We will not order the dress or charge your card, unless we can guarantee delivery by that date. Although your dress may arrive sooner, we have up until the date you specify on your order to deliver the dress via standard ground shipping within the continental United States.
Due to the nature of our products, like other websites that sell prom and evening dresses, we do not give refunds, take returns, make exchanges or give store credit on any orders. Your order can be cancelled at no charge prior to processing, after processing your order will not be cancelled for any reason. We will not be responsible for you ordering the incorrect size, style or color. Dresses will fit each person differently depending on her particular figure. If in doubt, we recommend ordering the size that will accommodate your largest measurement. Alterations may be necessary to attain the best fit. Alterations are always at an addition cost.
All domestic U.S. (excluding Alaska & Hawaii) orders are shipped via Free UPS ground shipping. Free shipping is only avalaibe for orders placed online. Orders placed in store (via phone or in person) may be subject ot shippping fees. If you would like expedited shipping there is an additional charge based on the type of shipping and location dress is being sent to. Please call us at (855) 815-2500 or email us at customerservice@chicboutiqueny.com if you would like expedited shipping. If, for any reason, your dress is not available in time for this date, your money will be refunded in full.
Canada, Alaska & Hawaii orders are shipped via DHL or UPS. Shipping is determined by the cost of the item you are intrested in, and your distance from our shipping warehouse in New York. These shipments may be subject to taxes, duties and customs fees to be paid upon delivery. We are unable to predict the total cost of these fees, as they are determined by your government. Shipping takes 5-7 business days depending on stock availability. For rush orders please contact us (855) 815-2500 or email us at customerservice@chicboutiqueny.com.
We do not currently take international orders.
Some dresses may have zippers that do not lay completely smooth when the dress is put on. It is not a defect. It is necessary for the manufacturer to design some dresses with fabric cut on the bias (angle). It is what make the fabric drape as well as it does. It is not necessary to correct through alterations or recommended. We will not be responsible for this possibility
Please check your order carefully before submitting.
If you refuse delivery of an item that is shipped to you, we will reship it to you and charge you for all shipping charges incurred.
Please be assured that we respect and protect your privacy. All credit card transactions are secure.
*As requred by law sales tax is only charged for online orders shipped in NY State; any orders placed in store must be charged sales tax.
ChicBoutiqueNY.com will match the price of an item found on any other Authorized Website at a lower price. Competing websites must have same style, color and size available and must be an authorized retailer. Offer not applicable to clearance and sale items.
TERMS OF USE
Effective September 9, 2014
Welcome to www.chicboutiqueny.com (the “Website”), owned and operated by Rockland Chic Boutique, Inc. (“Chic Boutique”, “we” or “us”). We offer a platform that allows users to order women’s formal wear, shoes and accessories (“Products”). By using the Website and/or contracting with us for Products, you agree to be bound by these Terms of Use. We may modify these Terms of Use from time to time and such modification shall be effective upon being posted to the Website, and your continued use of the Website signals your agreement to be bound by any changes.
Term. These Terms of Use shall remain in full force and effect for the entire time you use the Website.
Use of Website. This Website is intended for people at least 18 years of age, and if you are under 18 years old then you represent and warrant that you have permission from your parent or guardian to use the Website. If you access the Website from outside the United States, you do so at your own risk and are responsible for complying with the laws and regulations of the territory from which you access the Website.
Accounts. It is free to register and create an account with us, and in order to use some services on the Website you will be required to register, although you can order Products without creating an account. If you create an account, then we will ask for certain personal information including your name, email address, phone number and shipping address.
Communications. Upon registering for an account with us, you consent to receive newsletters, marketing and other emails from Chic Boutique. You may opt-out of any emails from us, except for emails related to Product purchases and returns, by following the instructions contained in those emails or updating your account settings.
Payment. Payments for Products may be made directly through Chic Boutique or via PayPal. If you pay through the Website, then we will require you to provide us with your credit card number and billing information. Payments made through PayPal are governed by the PayPal terms of use and privacy policy, and we strongly recommend that you review such policies prior to transacting through PayPal. Your card will not be charged until we have confirmed the availability of your Product either in our current stock or with the designer. When ordering any Product from us, we ask that you provide us with the date and type of event you will be attending so that we can do everything possible to ensure that you receive your order in time.
Returns. Chic Boutique does not accept returns or exchanges, and we do not provide refunds. By purchasing any Product from us, you agree that you will not initiate a chargeback or otherwise contest the charges with your credit card provider. Any disputes regarding billing shall be subject to the Governing Law provision contained in these Terms. All attorney and court fees incured will be the resposiblity of the customer.
Product Appearance. We make every effort to display Products on the Website the same way that they will look in person. However, we are unable to control for environmental factors such as lighting and color, so that the final Product that you receive may not look exactly like the Product advertised on the Website. Chic Boutique is not responsible if you are dissatisfied once you receive the Product, and you agree and acknowledge refunds are not permitted.
Sizing. Chic Boutique offers a size chart on the Website so that you can order the most appropriate Product for you. It is your responsibility to ensure that you order the correct size, since we will not refund or exchange your purchase if you order the incorrect size.
External Links. The Website may provide links to other websites that are not maintained or controlled by us (“Linked Sites”). While we may receive payment from companies whose products we endorse or recommend, we expressly disclaim any responsibility for the content, copyright compliance, accuracy of the information, and/or the quality of goods or services provided by or advertised on any Linked Sites, and in no event shall we be held responsible or directly or indirectly liable for any loss or damage caused or alleged to have been caused in connection with the use of or reliance on any content, goods or services available on any Linked Sites.
Ownership and License. Except as otherwise stated, the Website and the information, computer code, and related functionality appearing, featured or otherwise displayed on the Website are owned by Chic Boutique, its affiliates, and their respective licensors or other third parties and protected under the copyright, trademark, and other laws of the United States and other countries and international treaty provisions. We grant you a limited, non-exclusive, non-transferable license to use the Website in accordance with these Terms of Use and the instructions provided by us on the Website. The material provided on the Website including, without limitation, the information, computer code, and related functionality, are for non-commercial use only. Except as may be explicitly permitted by the Website, you may not copy, modify, upload, republish, distribute, display, post, license, create derivative works from, or transmit anything you obtain from the Website, including anything you download from the Website, unless you first obtain our written consent. Any rights not expressly granted herein are reserved to Chic Boutique and its affiliates. You may not remove, obscure or otherwise deface any proprietary notices appearing on the Website, or any content or information.
User Content. You are solely responsible for any message or other information (collectively, “Content”) that you submit to the Chic Boutique either through the Website or via any other method, and you agree that all Content will be original and created by you (or you have permission to reuse such Content), and you grant us a non-exclusive, irrevocable, perpetual license to use said Content in any form or manner in which we determine, including the right to modify, edit, perform and otherwise use the Content. You agree to use the Website in a manner consistent with all applicable laws and regulations. We reserve the right to review and, if necessary, refuse to post Content that in our sole judgment would violate these Terms of Use or which may be offensive, illegal or violate the rights of any other user. Prohibited Content includes Content that:
i. is patently offensive and/or promotes racism, bigotry or hatred, or promotes violence against any group or individual, or
ii. harasses or advocates harassment of any group or individual, or
iii. involves the transmission of junk mail, chain letters, or spam, or
iv. is known to be false or misleading, or promotes illegal activities, or
v. promotes an illegal or unauthorized copy of another’s copyrighted work, or
vi. contains restricted or password-only access pages or hidden pages or images, or
vii. provides material that is sexual in nature, or
viii. provides instructional information about illegal activities, or
ix. solicits passwords or personal identifying information for commercial or unlawful purposes.
Disclaimer of Warranties. CHIC BOUTIQUE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE WEBSITE, THE SUITABILITY OF THE INFORMATION CONTAINED ON OR RECEIVED THROUGH THE WEBSITE, OR ANY SERVICES OR PRODUCTS RECEIVED THROUGH THE WEBSITE. ALL INFORMATION AND USE OF THE WEBSITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL EXPRESS, IMPLIED, OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE CONTENTS OR ANY INFORMATION RECEIVED THROUGH THE WEBSITE ARE ACCURATE, RELIABLE OR CORRECT; THAT THE WEBSITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENTS OR ANY INFORMATION RECEIVED THROUGH THE WEBSITE ARE FREE OF VIRUSES OR OTHER DESTRUCTIVE OR HARMFUL COMPONENTS. YOUR USE OF THE WEBSITE IS SOLELY AT YOUR OWN RISK. YOU EXPRESSLY AGREE THAT YOU HAVE RELIED ON NO WARRANTIES, REPRESENTATIONS, OR STATEMENTS OTHER THAN IN THIS AGREEMENT. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THE EXCLUSIONS MAY NOT APPLY TO YOU BUT SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF YOUR JURISDICTION.
Limitation on Liability. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification. You agree to indemnify and hold harmless Chic Boutique, its subsidiaries, affiliates, officers, agents, representatives, employees and other partners, from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Website and/or Products.
Governing Law. These Terms are governed by the laws of the State of New York, without regard to its conflict of laws provisions, and any legal action brought related to these Terms or your use of the Website shall be brought in the state or federal courts for Kings County, New York, and you further agree to submit to the sole and exclusive jurisdiction and venue thereof.
Privacy Policy. Your use of the Website is also governed by our Privacy Policy, available here. http://www.efashioncentral.com/thechicboutique/sub.php?Page=Text&PT=Other5
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Miscellaneous. These terms constitute the entire agreement between you and Chic Boutique regarding use of the Website, unless your membership subjects you to additional terms. The failure of Chic Boutique to enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. Should any competent court determine that any provision of these Terms of Use are unenforceable as written, then said provision shall be deemed to have been rewritten in accordance with the law; if that is not possible, then that provision shall be deemed to have been stricken from the Terms of Use, and all other provisions remain in full force and effect. If you do not agree to these Terms of Use, please stop using this Website immediately.